FAQ

Check the size chart on the product page of the style you’re choosing. Each product page has its own size chart, because fit can vary from style to style. Not sure which size to pick? Email us at sales@ellanook.com and we’ll help.

If you’re between sizes, email us at sales@ellanook.com before you order and we’ll help you choose. Tell us the style you’re looking at and the size you usually wear, and we’ll check it against that product’s size chart.

If your size doesn’t fit, you can ask for a refund or a replacement within 7 days of delivery. Email sales@ellanook.com with your order number and a photo or video of the item. See our Returns & Refunds page for details.

No. Duties are paid, and there are no fees on delivery for orders to eligible U.S. addresses. Import charges are already included in the product price; applicable U.S. sales tax may still be collected at checkout.

Yes. Shipping is free to eligible addresses in the contiguous U.S. (the lower 48 states and Washington, D.C.). Standard shipping is included in the product price, so there’s no separate shipping fee at checkout.

We dispatch within 2 business days; delivery is typically 7–15 days after shipment. These are estimates, and customs checks or carrier delays can occasionally add time. We email you tracking once the carrier provides a number.

Not at this time. We ship only to the contiguous United States (the lower 48 states and Washington, D.C.) with a standard street address, so we can’t ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO or other military addresses, or outside the U.S. See our Shipping Policy for details.

Orders ship from China. Shipping and import duties are included in the price, so there’s nothing extra to pay when your package arrives at an eligible U.S. address.

Yes. You have a 7-day try-on after delivery, and items you’ve tried on can still qualify for a refund or a replacement. Email sales@ellanook.com within 7 days of delivery with a photo or video. See our Returns & Refunds page for details.

Email sales@ellanook.com within 7 days of delivery. Include your order number, the item(s), whether you’d like a refund or a replacement, a short reason, and a photo or video of the item. Please wait for our reply before sending anything.

Quality issues and wrong items are on us. Email sales@ellanook.com with photos or a video as soon as you can, and we’ll send the correct or replacement item, or a refund if you prefer, at no extra cost to you.

Approved refunds go back to your original payment method. Your bank or card provider may take a few extra days to show the credit.

Add 3 or more pieces to your cart, mixing men’s and women’s if you like, and 30% comes off every piece automatically, with no code needed. For example, with 4 pieces in your cart, all 4 are 30% off.

No. Discount codes work only on orders of 1–2 items and can’t be combined with the 3+ pieces offer. Orders of 3 or more pieces get the 30% discount automatically in the cart.

Email us at sales@ellanook.com. For order questions, please include your order number so we can find your order quickly. For wholesale, you can also use the form on our Wholesale page.

Yes. Our wholesale minimum is USD 200 per order, and you can mix styles, colors and sizes to reach it. Wholesale quotes include shipping and duties (DDP). To request a quote, use the inquiry form on our Wholesale page, or email sales@ellanook.com with “Wholesale” in the subject line.