Privacy Policy

1. Who we are

Ellanook is operated by NOVERA GLOBAL COMMERCE LIMITED.

• Address: RM B, UNIT 9, 7/F, Wah Shing Centre, No.11 Shing Yip Street, Kwun Tong, Hong Kong
• Website: https://ellanook.com
• Email: sales@ellanook.com

This Privacy Policy describes how we collect and use information when you visit or buy from our site.

2. What we collect

• Name, email, shipping and billing address, phone, and order details
• Payment details processed by our payment providers (including WooPayments / Stripe); we do not store full card numbers on our servers
• Device and usage data such as IP address, browser type, and pages viewed
• Messages you send to sales@ellanook.com

3. How we use it

We use this information to process orders, provide support, prevent fraud, improve the site, and send transactional updates. Marketing emails are sent only with consent or as allowed by law.

4. Sharing

We share data with service providers needed to run the store (hosting, payments, shipping, analytics). We do not sell personal information.

5. Cookies

Cookies help with cart, login, preferences, and analytics. You can control cookies in your browser settings.

6. Your choices

You may request access, correction, or deletion where applicable by emailing sales@ellanook.com. Certain U.S. state residents and other jurisdictions may have additional rights under applicable law.

7. Children

This site is not directed to children under 13.

8. Related policies

Order fulfillment and returns are described separately in our Shipping Policy and Returns & Refunds pages (7-day trust-first try-on; photo or video by email; usually no physical return).

9. Contact

Privacy questions: sales@ellanook.com

NOVERA GLOBAL COMMERCE LIMITED
RM B, UNIT 9, 7/F, Wah Shing Centre, No.11 Shing Yip Street, Kwun Tong, Hong Kong